Management advice that works; or does it?

If you have ever stood at a newsagents at the airport or railway station, one of the things that you really can’t have failed to notice is the plethora of books offering copious amounts of management advice. Now I always question management advice books because I wonder "Does this really work, or did the author just dream up a theory just so they could write a book?" The only useful advice is, of course, advice that helps people become better managers.

With a few spare moments between assignments I did some delving through the search engines to see what the most common advice is, and this is these reflect the most common/repeated thoughts:

• For those times when you tell someone to do something just because you're the manager: Every time you hit someone with the 'management' stick, it breaks in half.

• Getting bad news early is good news. I've found it applies to nearly all walks of life.

• Never tell or ask someone to do something you're not willing to do yourself. Always remember how it felt to be the one managed, and take that into consideration when managing others.

• My boss tells us all the time that the reason we are successful as a clinic is that she has made a point over the years to hire people smarter than she is.

• Remember the people reporting to you have their goals, dreams and vision for their future. To the best of your ability -- and their willingness to share -- learn what these are. When it comes to coaching, mentoring and managing your direct-report staff, you can incorporate this understanding into your message. Even if the mission doesn't directly correlate with or even contradicts their own vision, they will hear that you considered their point of view.

• Never value bureaucracy and process over people. This is what gives HR a bad name (and often unnecessarily). When you have a problem with an individual person, deal with that person or problem and don't push out some wimpy policy to try to 'stem the tide' of people who wear orange Crocs to work (or whatever other lame HR policy you can imagine). If you put people first and deal with them clearly and honestly, you'll find that most of your policies are unnecessary.

• Start every work conversation by asking a variation on the following: 'What can I help you with/how can I help you?' That may sound corny, but it is amazing when you see the stress on someone's face melt away because they 'get' that you 'get' that you're in it together. It's also a positive way to identify roadblocks; find areas where additional training or professional development would be helpful; and get a quick handle on staff workloads and priorities, helping readjust if needed. I've found that starting with, 'What do you need from me?' or 'How can I help you?' also gives you valuable insight into how a person is doing mentally, physically, professionally and personally.

• The best management advice I ever got was from a school counsellor who was talking about breaking up with a boyfriend/girlfriend, and only later did I come to apply it to managing work relationships: Understand that your primary goal when making management decisions is not to earn the concurrence of the employees you manage. You will never get employees to agree that they need to be reassigned, demoted, reprimanded, laid off or fired. Because those are some of the hardest actions to take as a manager, it is smart to keep in mind that you can lay out your case to the employee for why it is the best course of action for everyone (the employer). Employee buy-in is always a secondary goal.

• Don't treat your employees like idiots. It demeans them and you. It is especially true when you have unsettling news to share, [like] a company shakeup and changes in management -- really changes to anything. If you try to put a nice, 'everything is still wonderful,' Pollyanna gloss on the news you are trying to break, your employees will quickly lose confidence in you and your ability to determine when a situation needs more care and gravity.

• I was once told that all people really want is respect and to know that what they are doing is important. His statement has stayed with me ever since, and I use this philosophy all the time.

I don’t believe that any of these offer any ground breaking thoughts or advice but merely re-enforce what most of us have heard over the length of our careers. Maybe you can offer us something a little bit different? If so, what's your best piece of management advice?
As ever we’re keen to hear from you, let us know your thoughts at blog@chestertongray.com or tweet us at @chestertongray

5 Questions great candidates ask at an interview

Whenever we pitch for a new assignment we always discuss the interview stages that the client will go through as part of the recruitment process. Normally they’re all pretty similar; very occasionally there is the odd assessment centre thrown in, but by and large little seems to have changed over the last twenty years or so. Which got us into thinking about the process from the candidate’s perspective.

Having discussed post interview feedback with a number of them, it appears interview techniques haven’t changed much either and the phase of the interview that still seems to stump far too many candidates is when the client turns the tables and asks: "Do you have any questions for me?"

Either candidates haven’t planned ahead or they have over planned. Most candidates don't actually care about the answers; they just hope to make themselves look good by asking "smart" questions. To them, what they ask is more important than the answer.

Great candidates ask questions they want answered because they're evaluating the interviewer, the company--and whether they really want to work for the management.

Here are five questions great candidates ask:

What do you expect me to accomplish in the first 60 to 90 days?
Great candidates want to hit the ground running. They don't want to spend weeks or months "getting to know the organisation." They want to make a difference--right away.

What are the common attributes of your top performers?
Great candidates also want to be great long-term employees. Every organisation is different, and so are the key qualities of top performers in those organisations. Maybe top performers work longer hours. Maybe creativity is more important than methodology. Maybe constantly landing new customers in new markets is more important than building long-term customer relationships. Maybe it's a willingness to spend the same amount of time educating an entry-level customer as helping an enthusiast who wants high-end equipment. Great candidates want to know, because 1) they want to know if they fit, and 2) if they do fit, they want to be a top performer.

What are a few things that really drive results for the company?
Employees are investments, and every employee should generate a positive return on his or her salary. (Otherwise why are they on the payroll?)

In every job some activities make a bigger difference than others. The HR team need to fill vacant positions... but what everyone really wants is for HR to find the right candidates because that results in higher retention rates, lower training costs, and better overall productivity.

Companies need its IT people to perform effective repairs... but what candidates really want is for the techies to identify ways to solve problems and provide other benefits--in short, to generate additional sales. Great candidates want to know what truly makes a difference.
They know helping the company succeed means they succeed as well.

What do employees do in their spare time?
Happy employees 1) like what they do and 2) like the people they work with.

Granted this is a tough question to answer. Unless the company is really small, all any interviewer can do is speak in generalities. What's important is that the candidate wants to make sure they have a reasonable chance of fitting in--because great job candidates usually have options.

How do you plan to deal with...?
Every business faces a major challenge: technological changes, competitors entering the market, shifting economic trends... there's rarely a Warren Buffett moat protecting a small business. So while a candidate may see the company as a stepping-stone, they still hope for growth and advancement... and if they do eventually leave, they want it to be on their terms and not because it was forced out of business. A great candidate doesn't just want to know what you think; they want to know what you plan to do--and how they will fit into those plans.

As ever we would like to hear your thoughts; from either side of the desk. Have interview techniques changed or stagnated? Do candidates ask mundane or killer questions? Do clients prepare themselves for the interview as well as candidates? What would you change about the whole process?

Please feel free to go to www.chestertongray.com and let us know your thoughts.

'Thugs and druggies'

Ok, so it’s a bit of a sensationalist headline to start a blog but according to a number of articles recently it’s what job interviewers think when they see a tattoo




What in many cases starts off as a youthful, spur-of-the moment decision to get a tattoo can in some cases damage people’s career prospects for life.



Research presented to the British Sociological Association found that no matter how intelligent and articulate a job applicant is, if they have a visible tattoo, most would-be employers will secretly rule them out as looking “dirty” and “unsavoury” or even “repugnant”.



Even amongst those employers who do not have a personal objection to body art, many would think twice about taking on someone with a tattoo because they fear it would damage their corporate image.



But the study adds that those stuck with a tattoo from youth could turn it to their advantage – as long as they want to become a prison officer. And it concludes that a small number of types of tattoo can be seen as conveying a positive image, such as regimental insignia for military veterans, which can be a “badge of honour”.



In a paper, being presented to the association’s annual conference on workplace issues, Dr Andrew Timming of St Andrew’s University School of Management, set out findings from a series of interviews with employers about perceptions of body art.



He spoke to a cross section of managers from organisations including a hotel, bank, city council, prison, university and bookseller.



Most said that tattoos carried a clear “stigma” for employers, with several expressing strong views on the subject. “Respondents expressed concern that visibly tattooed workers may be perceived by customers to be ‘abhorrent’, ‘repugnant’, ‘unsavoury’ and ‘untidy’,” said Dr Timming. “It was surmised that customers might project a negative service experience based on stereotypes that tattooed people are thugs and druggies.”



One manager interviewed told Dr Timming: “Tattoos are the first thing they [fellow recruiters] talk about when the person has gone out of the door.”



Dr Timming said bosses’ concerns were usually based on perceptions of what their organisation’s clients might think. “Hiring managers realise that, ultimately, it does not matter what they think of tattoos – what really matters, instead, is how customers might perceive employees with visible tattoos,” he said.



“The one qualification to this argument is there are certain industries in which tattoos may be a desirable characteristic in a job interview. “For example, an HR manager at a prison noted that tattoos on guards can be ‘something to talk about’ and ‘an in’ that you need to make a connection with the prisoners.”



But he added that some images were easier for employers to forgive than others.

While in many cases flowers or small animals might just be acceptable for some, those most likely to prove a definite turn-off included spider’s webs on people’s necks, tears tattooed on to their faces, guns and sexual imagery.



Have you ever discounted a candidate because they had tattoos or feel that as a candidate you’ve been overlooked because of one? Let us know your thoughts at www.chestertongray.com

How NOT to fire someone: 5 common mistakes

Unless you're a natural bully, firing someone is never fun. It is, of course, a necessary part of being a manager, and it's a skill that can be honed. The worst mistake, according to experts? Going through the motions like a robot. Act like a human being. There is a very good chance that one day it may be you on the other side of the desk and you'd appreciate being handled like one.

Here are 5 common firing mistakes. Avoid them, and you'll become as proficient as possible in the skill of laying someone off with respect:

Not looking your soon-to-be ex-employee in the eye One of the best ways to show respect is to make eye contact. This is incredibly important - there's another human being across the table from you and being human at this difficult time will make a huge difference to them after they've left and recall how this was handled, especially if it’s their first time. It can scar people for years to come.

Being cagey about your reasons Explaining your reasoning -- briefly -- is the fastest way to give this difficult situation a silver lining. Done the right way you can help catapult someone's career instead of paralyse it. By being open, you can help them excel in a different environment if they don't fit yours.

Being too friendly about it It is entirely possible to sack someone and to be so nice about it that they don't realise they have actually been fired. Getting fired is emotionally very tough, but you can soften the blow by making your message clear and as concise as possible. This means starting right away with your unfortunate message, and then adding any "thank you for your contributions". Of course, this latter comment will depend upon the situation.

Not involving HR Whether your human resources team is ever-present or stays behind the scenes, this is one of those key times that it can often help to use your HR team. If you can have an HR Manager in the meeting with you or waiting elsewhere, it allows the person being terminated to talk afterward with the HR person who can explain issues such as final pay and any ongoing benefits, that will become very important to the individual.

Not shutting up After giving someone this difficult news, give them 30 seconds to digest the blow. Continuing talking while the message is being processed doesn't help them and can certainly hinder the person's ability to get through this moment. Finally, avoid getting into a very detailed discussion of the situation (beyond a brief explanation). By doing so there is a very good chance that you could unintentionally say something that may come back and bite you at a later occasion. Having an HR person present who understands the legal niceties can prevent you from saying too much, or too little.

In my experience almost everyone has either been through this situation or knows someone who has, so as ever, the team at Chesterton Gray would like to hear your thought. www.chestertongray.com

Ironically, being a slacker leads to burn-out

If you were one of the many chronic procrastinators at university who swore you'd turn over a new leaf when you hit the workforce, psychologists have some bad news for you: studies suggest that the tendency to be a slacker actually bodes pretty badly for your career after graduation, and not in the ways you'd suspect.

How was this ominous titbit gleaned by researchers? The British Psychological Society Research Digest blog reports that a pair of psychologists completed standard tests of procrastination and expectations for success for nearly 300 college students. Then they tracked how these same students (now grown up and part of the workforce) were doing in their jobs.

The conclusion:Students who found reason to avoid work-related tasks at university, and who were pessimistic about their chances of success, were more likely, 10, 14 and 17 years later, to report feeling disengaged from their job, and were more likely to report experiencing work-related burnout.

What's the final thought on this? Primarily, that psychologists discover the strangest things, but the findings are also a stern warning that taking it easy and putting off tasks is not a recommended way to keep work easy-going. Ironically, a tendency to slack off seems to actually lead to burn out and boredom.

Signs you're burnt out -- and what to do about it

As we approach the end of the first quarter of the year a recent conversation about the “desperate need” for a holiday made us re-appraise how we view our work. There are a number of warning signs that you are burning out on your business or your job:

1. You see weekends and holidays as R & R. If you look forward to a holiday because you want to do nothing and just veg out... you're burned out. Time off should be fun, adventurous, stimulating -- we all have chores to do, but if all you can think about is sitting on the couch and escaping from the grind you need to make changes.

What to do: Plan something for this weekend. anything; just make sure it's active. Go for a ramble or go cycling. Go to the cinema or the theatre. Do something you normally don't do. Don't worry about the household stuff, because an uncluttered mind beats an uncluttered home any day. Then try to plan (yes, plan) at least one thing you'll do each day just for yourself. Every day is the same when you have nothing to look forward to. Sameness is the mother of burnout.

2. You leave work thinking, "That is all I can handle today." We all have to go home at some point (even if "home" means walking up a flight of stairs.) But how you leave work means everything: If you leave because you've reached your limit then you allow too many headaches, problems, and crises to occur on a regular basis.

What to do: Save one fun thing and do it just before you leave work. If you run a business, choose something gratifying: Checking daily receipts, reading online feedback (hopefully positive), chatting briefly with employees, planning your next move... always leave on a positive note. The same applies if you work for someone else. Never save the tough stuff for last; how you leave work sets up your next day.

3. When you're home you think about work -- but not in a good way. We all take work home with us, even if only in our minds. What do you think about? Do you worry about what might go wrong? Do you dwell on interpersonal conflicts or the lack of opportunity? Some aspects of work are fun; the key is to think about them.

What to do: Don't wait for someone else to help you find the fun in what you do. Think of something you want to do differently. Then whenever you think about work force yourself to think about what you want to do instead of what you have to do. The "have to" stuff will find you whether you think about it or not; you are the only person you can rely on to find and do the stuff you want to do.

4. You hire or promote just about anyone. Hiring or promoting an employee should be just as exciting for you as it is for them. Think about it: You get new skills, new attitudes, new points of view... you get to leverage the skills and experience of others. Pretty cool, right? Not if you're burned out; then you see every new employee as a warm body and every promotion as an open slot filled.

What to do: After you select the best candidate, take a few minutes to reflect on why you chose them. Pay particular attention to the specific skills that put them over the top -- that's what you should seize on first. If an employee is great with people, have them start by repairing damaged or neglected customer relationships. You hired or promoted them for a reason; turn them loose! Your business wins, and so does your attitude.

5. You've stopped thinking about winning. Face it. We all try to win. We all want to succeed, to get promoted, to build a bigger business... we're all competitive to some degree. If you've stopped thinking about the next level then mentally you're stuck in a rut -- and your career is stuck, too.

What to do: Take a step back and think about what you once wanted to accomplish. Are those goals still realistic? If not, create new goals and targets. If there truly is no way "up" for you in your current business or profession it's probably time to move on, painful as that may be. But be objective: The "ceiling" you perceive is rarely impenetrable, only seeming that way because you've given up. Don't.

6. You think everyone else has it easy. Perspective is the first casualty of burnout. Lose perspective and you think the people around you get all the opportunities or the businesses around you get all the breaks. Deep inside you know that's not true, but you let yourself dwell in "woe is me land" because to accept that others have it just as rough -- and yet somehow are succeeding -- means the problem is you.

What to do: Accept the problem is you -- not in a depressing way but in a liberating way. Accepting that you are the problem instantly gives you control to find a solution. (When everyone else is to blame, what can you do?) Everyone has it rough. Everyone struggles. Everyone is impacted by forces outside their control. No problem: What will you do about it? No one has it easy, but people who accept responsibility for their future have it a lot easier than those who don't. You're in charge -- and that's a good thing.

Hopefully these thoughts will help you over the next few months and give you fresh impetus.

Criticism and how to gain something positive from it.

We all want to feel like we're "good" at our jobs. More than ever, our identities are tied up in our professions. The first time that we meet someone new, the initial question is usually, "What do you do?" not, "What are your favourite hobbies?" or, "What kind of parent are you?" Nowadays work defines us in such a substantial way, even constructive criticism can feel like a blow.

Yet being able to accept and process criticism is crucial to success in the workplace. "You are not paid to be a diva, and if you act like one, you won't get promoted," said Roy Cohen, author of The Wall Street Professional's Survival Guide. Eventually, resistance to criticism may even get you fired as Lord Sugar has pointed out on numerous occasions. If you get defensive and shut down when criticised, you won't be able to turn those negative remarks around so that they can now have a positive affect on your career.

We have compiled 5 tips to help you use criticism to your advantage:

Listen and ask questions
It's very important to listen carefully and to ask questions -- not only will it help you understand the issue, but it'll show that you want to solve it. Showing a degree of empathy for the person giving the criticism will also work in your favour. A positive response such as: 'I wasn't aware of that -- where do we go from here?' will help you move forward.

Think about the source
Some criticism needs to be taken with a grain of salt. For instance, is this critique coming from someone who you need to impress and/or respect (such as your boss or mentor) or someone who might want you to second-guess yourself (such as a competitive colleague)? If the person is an expert who understands you and your skills and background, the criticism may well be valid and useful. If the person is not an expert or doesn't know you then the information may be less helpful. By the same token, it's probably best to ignore unhelpful career advice from your hairdresser or mother-in-law.

Consider sleeping on it
Particularly if you a highly defensive individual, you might consider listening to criticism, then asking for a follow-up conversation the next day. It is extremely helpful to revisit [the issues] with your boss the next morning, and that action will make you appear as a thoughtful employee. Not only will you be less likely to blow up or get defensive, but you may begin to solve the problem so you can make the criticism an opportunity for future success.

Give thanks for the critique
It's important to give genuine thanks for constructive criticism, especially if you consider it at all helpful. Expressing your gratitude conveys your belief that: 1) the person giving the feedback is someone you respect and trust and 2) you are open to constructive feedback. Showing that you are open to receiving criticism demonstrates that you are a team player, not a prima donna.

See the silver lining
The world is split into the optimists and the pessemists and even if you’re one of the latter, try to see the glass as half full. It may not feel like it in the heat of the moment - but criticism is actually a learning opportunity. If it is received in a positive light, it can be used to advance personal growth and development and may ultimately further your career. If the powers that be didn't think you brought value to your team, they wouldn't offer criticism -- they would just wait for an opportunity to either make you redundant or simply fire you.

Which situation would you actually rather go through?

The five reasons that we’ve come up with probably only scratch the surface, if you have others that are better or simply different then we’d love to hear them.

As ever the team can be contacted as www.chestertongray.com

The Three Types of Multi-taskers

It is an alleged well known fact that men cannot multi-task, or can they? But in this age when we all have to buckle down and do more roles as departments become leaner, the question is: What kind of multi-tasker are you?

"Bleary-eyed," might seem like the most obvious answer, and for many who juggle multiple roles, it's no doubt true. But a study by Montreal's Concordia University and University of Toronto finds that there are actually three distinct types of multi-taskers and that some styles are definitely healthier than others.

The Universities studied people who had three hats to wear: student, employee, and family member. How did they cope? It appears in three ways:

Problem solvers.
This group face the problems of juggling multiple roles head-on, but, ironically, their can-do attitude can eventually get them into trouble. Problem solvers are great planners, but often fail to realise that even the best planning isn't going to create more hours in the day. They often have trouble accepting the fact that if they keep trying to do it all, they'll eventually burn out. The researchers say it's better to admit at the outset that energy and time are finite, and that things are going to slip through the cracks no matter what.

Talkers.
So-called talkers use venting, complaining and commiseration to help them deal with the stresses of multiple roles. As in the other two styles, this comes with both positives and negatives. On the positive side, talking to family and friends can result in new ideas about how to get things done and encourage other folks to lend a hand when possible. On the negative side, it's very easy for commiseration to become an end in itself, reinforcing feelings of hopelessness and eating up way too much time.

Avoiders.
These folks are in denial, and it's hard to blame them. They cut back on stress by trying to avoid it, and often resort to bad habits-sleeping too much, drinking too much, using drugs-to keep them from thinking about the stress they're under. Yet this 'type' has something to teach the others, too. Everyone who juggles multiple roles needs a break now and then, and healthy diversions are much-needed.

How to Cope
The study went on to give some advice for multi-taskers:
• Find areas where you can do double duty. Is there work-related projects that could also earn you class credit? If you're looking after an elderly relative, bring your own kids along and ask them to cook dinner.
• Talk to your employer about flexible work arrangements, even if they're only temporary.
• Give yourself a break. Dodge the stress, at least for a short time, with a small indulgence - even if it's only watching a favourite TV show.
• Let things slide. The house is going to get dirty. There's no use fighting it.

So there according to the Universities we have it. What do you think is the best way to deal with the conflicting, constant, and overlapping demands of being a spouse, parent, student, employee maybe all at once?

Answers and thoughts, as ever, to the team at www.chestertongray.com

The Eeyore Candidate

During a recent assignment we were interviewing candidates for a position that had been open for months and it felt like we were never going to find the right candidate who. That was until we found the perfect CV.

Before redundancy the candidate had a proven track record and had worked for some major companies in the right sector. Without any hesitation, we set up an interview and I was certain that as long as they showed up and were breathing, they’d get the job.

A week later it was time for the interview and I went to the reception where I saw two candidates waiting. One was sharply dressed and exuded confidence. The other looked like they had slept in their suit. Considering the importance of the role, the smart candidate had to be mine. I walked up and introduced myself, but a small, quiet voice behind me in the scruffy suit corrected me and introduced themselves as my candidate

What followed was the longest and most boring interview of my life. We gave them every possible opportunity to impress us, but every question was answered in a ho-hum tone and it became apparent that they weren’t all they seemed to be. Needless to say we didn’t include them on the shortlist but they definitely left an impression on me. We described them as Eeyore, the depressed donkey from “Winnie the Pooh.”

I understand that being unemployed and looking for work can turn even the best of us into an Eeyore, but keep in mind that Eeyores don’t get jobs.

If you think you might be an Eeyore candidate, try these 10 tips…
1) Surround yourself with positive peopleIdeally everyone you come across will be supportive of your job search, but some people’s idea of support is actually detrimental to your success. You will come across people that make up excuses for you, like “The job market just sucks right now. It’s not your fault.” Try to distance yourself from these people. While they are trying to help, their “solutions” will only keep you down. Instead, if you have friends, family, and colleagues who say things like “I know you can do it,” or “Keep it up!” or do things like e-mail you jobs to apply to, keep these people close. Their support is positive, and being around them will give you a more positive outlook.

2) Don’t take it personallyThe most amazing job seekers will encounter rejection from time to time. Most of the time, the reason for rejection has nothing to do with you anyway. The reason you don’t get the job or don’t even get an interview might be because of budgeting, internal candidates, or a complete revamp of the company or department you’re applying to. Don’t focus on things you can’t control. Focus on yourself and your abilities.

3) Tell yourself you’re hirable
If you’ve worked at least one day in your life, then you must have some hirable skills. You are good enough to get a job, but no one will hire you if you don’t think you deserve it. And besides, beating yourself up every day gets downright exhausting.

4) Practice interviewing
There’s nothing as depressing as completely blowing an interview. There’s one easy way to combat this: practice the interview. Most recruitment people will ask the same questions over and over again. You can find articles and books online of standard interview questions. One word of caution though: a successful interview isn’t just about being able to answer the questions. It’s about how you answer the questions. Practice how you will answer the questions you anticipate being asked. Set up a mock interview with a friend, a recruiter, or even your other half. Acting out the scenario in a friendly setting will help you prepare for the real deal.

5) Get out of the house
When you’re looking for a job, your job search should be one of your top priorities, but it should not be your only priority. You can only sit in front of your computer and send out CV’s for so long before you get cabin fever. Getting out of the house is okay. Reward yourself for your hard work by going out for a walk or a treat of some sort. Just getting outside, being around other people, and being in sunlight will have a dramatic effect on your outlook.

6) Network
Find some professional networking groups in your area or in your industry. Many of them may even have events that cater to people who are “in transition.” The people you meet at these events may be able to give you advice on how to be an effective job-seeker and may even point you in the direction of companies that are hiring.

7) Set small, achievable goals
It’s great to start with the end in mind, but don’t let the end be your one and only goal. If you wake up every day of your job search thinking, “Today is the day I get the job,” the fact of the matter is that you will fail from achieving your goal every day except for the very last day of your job search. That feeling of failure isn’t exactly motivating. Focus on the smaller steps you need to help get you there. Tell yourself, “I will apply to 15 jobs today,” or “I’ll RSVP for two networking events today.” These are small, achievable, attainable goals, and you will feel good about yourself when you cross them off your daily to-do list.

8) Go shopping and give yourself a job seeker makeover
As I commented at the start; Clothes definitely make the man (or woman), so take some time to go shopping for a new interview outfit if necessary. Apparently the act of shopping makes you temporarily happier!! Investing in a new outfit that makes you look like a success will also make you act like a success. When you like the way you look, you will exude the confidence, happiness, and positivity that Eeyore candidates lack.

9) If it’s really serious, then get serious help
Being unemployed, especially for a long period of time, can easily lead to a serious depression problem. If you notice any depression warning signs over an extended period of time, such as having difficulty getting out of bed every morning or heightened alcohol consumption, go to your doctor right away and get help. Your job search is important, but your mental health should always be your top priority. Also, if you are clinically depressed and not getting proper treatment, your depression will be a major hindrance to your job search. Take care of yourself and everything else will fall into place.

So let’s look forward to a positive year and make sure that it’s the one where we all achieve our objectives.

www.chestertongray.com

5 Things you should never say in a job interview

Sometimes it feels as though I’m stuck in Groundhog Day where everyday, or an event, is a repeat of a previous one. Earlier this week I overheard a colleague having to explain a few basic interviews techniques to a candidate who has changed jobs several times before but who plainly felt the need for guidance and reassurance.

We all know that job interviews are never easy and they’re especially stressful when opportunities are so few and far between, as they are at the moment with the European economy going through its travails.

When you have at last secured an interview, the single most important thing you can do is prepare and practice, by doing both a run-through with a savvy friend, and then doing a self-review. This practice should help settle your nerves and help you work on weaknesses. So, on the back of some surreptitious eavesdropping here are 5 things never to say to the line or recruiting manager:

1. Something they’ve heard a million times before
Some people just love interviewing others and spurring them to be creative and compelling in their answers. Others ask the same dull questions they’ve been asking for years. Whether your interviewer is inspiring or barely conscious, you’ll need to come up with new answers to what are likely old questions. Never be cliché. For instance, don’t tell the interviewer you are a people person. Prepare and practice your talking points prior, and you’ll be less likely to rely on stock answers.

2. A request for any kind of concessions
You can’t do overtime because your children’s day care finishes at 5. You’d like to work from home part-time because you have a new puppy. You need an ergonomically-sound mouse and phone set-up. You’re not so into working on weekends, holidays, or your birthday. Especially in a first interview, you want them to want you — badly. Once they do, you can then ask for what you want, which includes specific questions about salary, benefits, or holiday time.

3. Anything that shows you’re over or under ambitious
Inevitably you will be asked the question “Where do you see yourself in 5 years?” A question which can make certain candidates answer too honestly (”I have no idea!”) or show their true colours (”Hopefully, in your job…haha…”). Helping you find your true passion isn’t really their problem, and the fact that you want to advance ASAP can also raise concerns that you’ll jump ship quickly.

4. Anything negative
You probably know better than to criticise your former boss. But you should be positive throughout the interview process. Don’t be negative about anything including your previous office, your old company’s personnel policies, traffic on the way to the interview, or the weather. That said, there are certain times to be constructively critical of your former corporation as well as the company with which you’re interviewing. The key is constructive input. What can you do to improve their situation with your skills and experience, instead of merely mocking it?

5. That you have no weaknesses
Yes, the question “What is your biggest weakness?” is incredibly annoying, boring, and irritating (see “Something they’ve heard a million times before,” above). But asserting that you are a perfect human being isn’t the answer either. That way you certainly won’t come across as credible if you say that you have no weaknesses. Ideally you should talk about a real weakness that is not central to the position that you are seeking and show how you have overcome that weakness. This will help the employer see you as a three-dimensional potential employee, instead of as a two-dimensional resume.

I truly don’t believe that any of the above is ground breaking news to the majority of job seekers, but equally it never does any harm to refresh one’s knowledge before you find yourself in the one interview situation that you didn’t want to be in.

As ever, thoughts and input more than welcome.
www.chestertongray.com

4 Reasons your CV will be replaced by your online profile in the future

The last few years has seen the rise and rise of social and business networking sites. Putting aside for one moment Facebook, there is a plethora of business sites that you might have been advised to look at. If I’ve lost you already and you weren’t aware of these sites (really?) then here is a very small list, in no particular order of preference, to start with: LinkedIn; Viadeo; Xing; Plaxo; BraveNewTalent. So, the real question is; how important is your online presence in your career these days? I would suggest that it is more important than you might think.

A number of “expert” surveys on both sides of the Atlantic are predicting that CV’s will fall by the wayside while your online presence takes over your career. Here are a few reasons taken from these surveys as to why they believe this will happen:

Today’s job hunting strategies are mostly online. Gone are the days of looking in the newspaper or applying in-person for job openings. Consider how reduced are the broad sheets Sunday appointment pages compared to a few years ago. Today’s job seekers are spending most of their time and effort networking online, searching company websites, and participating in web communities — and that will only increase in the next few years.

Everyone needs to be ready for a job transition at all times. Now that the days of landing a “traditional” job with stability, benefits, and tenure are gone, candidates need to be ready for a transition at any time. Maintaining an online profile on professional networking sites is more logical than creating a new CV every few months, because it allows for immediate changes and is visible to your entire network.

A recent article in Forbes commented: “By building your online presence, employers can find you and thus you have more opportunities. If you don’t have an online presence, you won’t appear to be relevant and you will be passed over for more savvy applicants that have visibility. You need to be creative in your job search by developing your own product, eBook, viral video, or personal advertisement. Finally, you need to treat your life as one giant networking event, and meet as many people in your field as you can.”

Entrepreneurship is becoming the choice profession for many job candidates. The state of a number of the European economies has seen a rise in redundancies and with little opportunity for some job seekers; many have resorted to setting up their own business or to freelancing opportunities to support themselves. In order to be successful in their new venture, they are realising the importance of a strong online presence and network in order to make their new business successful.

CV’s don’t convey passion or personality. With today’s technology, a job seeker can do a better job at selling themselves through a professional portfolio website or networking profile than a traditional CV. An employer has the opportunity to get to know that candidate in more depth through these online tools than a traditional recruitment process.

There is a natural proviso that goes along with any online presence that hasn’t changed from a traditional CV and that is how you present yourself, what you say about yourself and any images that you choose to post. Whilst I’m sure that you will all maintain the utmost professionalism on the business networking sites, my colleagues and I have seen far too many candidate profiles and pictures on sites such as Facebook that would embarrass their parents and should definitely never ever see the light of day.

If you would like to talk with any of us about creating an online presence and the networking sites then please don’t hesitate to do so at www.chestertongray.com

Networking Advice for People Who Hate Networking

I’ve been to a pretty diverse selection of networking events, from breakfast meetings to one held (only) in the corridors between offices and I know from a number of these that a lot of people dread networking events. Too often, they end up standing in a corner, chatting aimlessly with people they already know.

It seems to me that I receive an email invitation to yet another one almost every day. So are they a waste of your time? Yes if you don’t utilise them properly. No, if you’re strategic in your approach, you can actually gain new contacts, and even clients, from networking.

I don’t believe that there are many groundbreaking tips that that haven’t been mentioned by one expert or another, but here are five tips that I’ve collated for people who hate networking:

1. Make people come to you. There’s automatically a power imbalance when you approach someone and say, “I really wanted to meet you.” So why not turn the tables? Take a leadership role in your business or your organisation (Chamber of Commerce, trade association, women’s business network). That way, you wield the power because you dole out invitations to speakers - and everyone always wants to meet the person in charge.

2. Set a numerical goal. Rather than chat to the same old people as you did at the last networking meeting, vow that you’ll talk to at least three people you don’t know. That concrete goal will remind you of the point of attending – to meet some new contacts – and it will help push you out of your comfort zone, so you don’t spend most of the night chatting with old friends.

3. Get their card. I know that some people measure their networking success by the number of business cards they give out. But the fact is no one is going to keep your card safely tucked away until the need arises. You’re lucky if it actually makes it past the bin that evening. You simply can’t rely on other people to remember you, or even email you their contact info, regardless of whether they promise to do so. You need to collect their card - because only you can be counted on to retain their contact information.

4. Follow up. This is where many or even most people blow it. Despite a great initial conversation, they never take any steps to keep in touch, and so a year later the person no longer remembers them. Make it a point during your conversation to identify something that you both have in common that will allow you to keep a relationship alive, even as a casual one. Maybe it’s a shared music or sport passion, or perhaps a business challenge and you promise to send them an article that you read about how to solve it. However you do it, make sure to stay in touch.

5. Be realistic. There are really very few people who leave a networking event with a new contract in hand. Initially that shouldn’t be your goal, because a relationship developed that quickly is quite often shallow and easy to break. Your aim should be to meet interesting people whom you can get to know and then - eventually - turn into good, long-term clients.

And that starts with making the effort to introduce yourself - and of course stay in touch.

What the successful people do before breakfast.

Some weeks ago when I was eating a bowl of cereal and flicking between the news channels I saw a (brief) snippet of an interview about city high flyers getting into the office before the rest of the world wakes and I wondered if their time really was that much more effective than anyone else’s.

Don’t get me wrong, I appreciate that mornings are a mad-cap time in many households. Everyone’s so focused on getting out the door that you can easily lose track of just how much time is passing. A little bit of web research has shown that there appears to be a gap of roughly 90 minutes or more between when people wake up and when they start the commute or school run. That would be fine if the time was used intentionally, but I suspect that far too often it isn’t.

The most productive people, however, realise that 90 minutes, 120 minutes or more is a long time to lose track of on a busy weekday. Add that time up over a week and we are talking about a significant chunk of a day lost. If you feel like you don’t have time for personal priorities later in the day, why not try using your mornings? Streamline breakfast, personal care and your children’s routines. I canvassed a few friends and colleagues for thoughts and these were the four most common suggestions with what to do with 30-60 minutes of morning time:

1. Play, read, or talk with your children. Mornings can be great quality time, especially if you have little kids who go to bed before or soon after you get home at night, but wake up at the crack of dawn. Set an alarm on your watch, put away the iPhone, and spend a relaxed half an hour reading stories or doing projects with them.

2. Exercise. You shower in the morning anyway, so why not get sweaty first? Trade off mornings with your partner on who goes out and runs and who stays home with the kids. Or, if your kids are older (or you don’t have any) work out together and make it a very healthy morning date. As a runner I know that I prefer to run before the heat of the day and certainly feel more up for the day if I do so.

3. Indulge your creative side. Lots of people would like to resurrect a creative hobby like painting, photography, scrapbooking, writing, even practicing an instrument. What if you went to bed a little earlier three times a week? Skip that last TV show or those last emails and get up a little earlier the next morning to put in some time at you’re your hobby before the day runs away from you.

4. Think. There are endless professional business consultants out there who will tell you that strategic thinking time is incredibly important for seizing control of our lives. Spend 30 minutes in the morning pondering what you want to do with your time. You could also use this time to pray or read a different business magazine, to meditate or write a journal or a blog!

All of these will help you start the day in a much better place than if everyone’s running around like chickens with their heads cut off.

If you do decide to adopt any of these, then why not drop me an email and let me know your thoughts? www.chestertongray.com

Write a Covering Letter that Gets Noticed

The subject of this blog isn’t new and it follows on from my last one about how to speed up your job search. And what I’m about to say has been said many times before, but as ever it all bears repeating. Most of our team who sift through covering letters all agree that far too many are just boring, vague or ineffective. Those go straight into the bin.

So what does a covering letter need to get noticed? Here are 8 tips from the team:

1. Sell yourself. A covering letter is a sales pitch. All of us who believe in something important are selling – be it a proposition, an idea, or maybe ourselves. This, by the way, doesn’t mean you steal credit–just that you emphasise your achievements.

2. Demonstrate interest in the job. Sounds obvious doesn’t it? But so many people don’t bother to do homework on either the company or the role for which they are applying. Reference something about what you have learned in your covering letter. This is where you can tailor the needs of the company/role to the expertise that you offer.

3. Address it to the right person! Every day we receive covering letters addressed to the wrong person and even to people who don’t work for our firm. The letter has been cut & pasted from one to someone else in a different firm. Sloppy and insulting.

4. Be declarative. A good covering letter is a page. Get to the point quickly, telling us what you’ve accomplished. “This is what I have accomplished…”

5. Omit the conditional. Avoid statements such as, “As conditions warranted..,” or “Given the circumstances…” Conditionals detract from the power of your message. Drop them.

6. Avoid the passive voice. Using the passive voice makes you sound like a bystander. Instead of “Our effort was led by me,” write, “I led our effort.” Remember, you are the initiator.

7. Proof it. Take it from us: don’t click send until you have a trusted friend or your spouse read your letter several times to check for clarity – did you mean to say that? — and typos – Oops!

8. Be humble. This is a caveat to the first item on this list. You are pitching yourself but remember that as a leader you achieve good results through the efforts of others. It is always good to mention how you work well with and through others.

Good luck and good letter writing. Your next job may depend upon it… but of course you already know that. If you would like to discuss how to write a CV or covering letter, please feel free to contact one of the team at www.chestertongray.com

The Easiest Way to Get a Raise and Promotion

If, for some reason, you need any urging to become more aggressive about your career and financial future, a recent study from Accenture should provide it. The study was designed to figure out how satisfied men and women are at their jobs, and what they plan to do about it. But buried within the results are some eye-opening statistics about who gets a pay rise or promotion–and why.

Accenture surveyed 3,400 professionals at medium and large-sized companies in 29 countries. Some 500 of those people were in the U.S. Respondents were split evenly between men and women and between three age groups: Generation Y, Generation X, and Baby Boomers.

According to the survey, only 43% of people are satisfied with their jobs. Why are the rest so glum? The leading reason, cited by 45 percent of people overall but by 52 percent of those in Generation Y, is that they’re underpaid. That’s not completely shocking, given that the survey also found that in the U.S., only 44% of women and 48% of men say they have ever asked for or negotiated a pay increase.

What happens when people do ask for a rise? In the overwhelming majority of cases, people who ask for a rise are at least thrown a bone. And in a significant number of cases, employees who do ask for a pay rise actually get more money than they were expecting.

Here’s how it breaks down:
• Some 25% of people said they got more money than they were expecting
• An additional 38% said they got the rise that they were expecting
• 17% got more money, but not as much as they were hoping for
• 5% did not get a rise, but they did get some other type of incentive
• Only 15% got nothing

To summarise that: Of those who asked for a raise, 85% at least got something. Some 63% got at least as much as they asked for.

So why don’t more people ask?

Another big reason people said they were dissatisfied with their jobs was lack of opportunity for growth, mentioned by 34% of people. (Another 25% said they were tired or burned out, which should be its own wake-up call to employers.)

Yet only 28% of U.S. women say they have ever asked for a promotion and only 39% of men have asked either. Of course, there are cases where employees badger for a well-deserved promotion for years and never get anything. But perhaps more often, people who believe they are underappreciated or stuck in their jobs should just ask for the job they want.

According to the report, here’s what happened to those who did ask for a promotion:
• 17% got a new role, and it was a better one than they’d hoped to land
• 42% got the role they asked for.
In other words, 59% of people who asked for a promotion got one. Things didn’t go badly for the other 41%, either:
• 10% got a new role, but not the one they asked for, and not one that was a clear promotion
• 10% of the time, nothing happened.
• 5% of those who asked for a promotion got new responsibilities instead. Even that’s not so bad. While it may sound like these people just got more work dumped on them, among U.S. survey respondents, 47% of people said that taking on new responsibilities had helped move their career forward.

I think that it would be an interesting comparison if Accenture carried out the same survey in the UK and whether the percentages would be similar.

When we interview candidates one of the things that we are always looking for is whether their motive is simply to get a job offer and then go back to their own company and to use it as a bargaining tool, so if you look at it from our perspective it would make our life easier if candidates took the initiative and asked for a promotion or a pay rise.

Fortunately we have very rarely been through the offer as a bargaining tool scenario, but if you’ve never asked for a promotion or a rise, why not?

What to do if you are fired.

At some point in there lives, almost everyone faces career reversals, and some of the most famous and successful business leaders have been fired. I’m sure that there were good reasons why it happened from the company’s perspective, and whether you thought that it was the right decision wasn’t going to change their decision; life is not always fair. Your success after a career reversal depends on your resilience and what you do after losing your job. It’s happened to me and I was devastated when it did, but I learnt a few things from it.

Forget about Shame
It’s natural to feel embarrassed when you get fired, and to withdraw and not tell people what happened. Bad move. First of all, if you don’t tell your version of what happened, others probably will – and seldom to your benefit. Second, if you feel ashamed, you are unlikely to present yourself to others with much confidence, and this absence of confidence will make landing your next position more difficult. And third, it will affect your “social influence.” People look to others to figure out how to interpret and react to ambiguous social situations. If you’re embarrassed, that feeling will emanate from you either in your voice, your language or your behaviour. People will suspect that if you’re ashamed, maybe you have something to be ashamed about, in which case they might not offer you the support that you need.

Tell Your Story
On the other hand, openly telling others what happened conveys that it is not such a big deal and that rather than being ashamed, it is the boss and organisation that fired you that maybe ought to feel badly. By admitting what happened, you can ask for help and convey that you’re going to be successful again. Others will rally to your side because people love to associate with success and they particularly enjoy associating with successful people who have surmounted adversity.

Not everyone who is fired will land a good job instantaneously. But your chances of bouncing back quickly are greatly enhanced by conveying to others that the loss of your position was the company’s mistake, not yours, and emotionally relieving yourself of guilt and shame so you can strategically and confidently go about continuing to build your career.

I was given this advice when it happened to me many many years ago and it is difficult advice to follow, but in many instances, will lead to a much better result and more importantly a boost to your own self confidence.

The things that make you go aaarrggghh!!

There are a thousand and one hurdles in business, most of which at one time or another make you want to retreat to a quiet (sound proofed) corner and scream in frustration!

I was approached earlier in the year by a client to recruit an important role for one of their global business streams which needed some specific difficult to find skills, without which the candidate would be out of their depth. The global Head Office in the States had been looking internally for a year for this person and given up, finally tasking EMEA to find this mystical candidate.

Which is where I come in!

Three weeks after being briefed I had a shortlist of five candidates from three countries, all of whom had proven track records and reputations in their field. My client and his boss started to put some diary dates together for the five candidates to be either interviewed in person or by video conference: at which point the States announced that they had transferred one of their spare Project Mangers across on a contract so that he could learn on the job!

Yup, it’s the things that make you go aaarrggghh!!

Life on the roller coaster!

In a market that can’t seem to work up whether it’s shackled down by lead weights and sinking to the bottom of the ocean or bobbling along on the surface; everyday seems to bring a new discussion.

For much of the early part of the year our clients put us on pause until we had had the election, and finally once that was out of the way we saw a distinct upturn across all of our market sectors. However, like a candle with a damp wick, the announcements of the budget cuts and the Spending Review soon snuffed out that initial post election optimism.

Fortunately for us, we have little exposure to the public sector and now that the business world has finally digested what it believes the full impact of the spending review to be, we have again seem a shimmer of cautious optimism from clients.

Why cautious? The VAT rise in the New Year will again hit much of the construction and retails sectors although many expect the rise to be spread across the supply chain before reaching consumers. Talking with my colleagues across Europe has shown that many of the CEE states, Germany and Scandinavia are bucking the trend and performing well, giving rise to business opportunities for UK companies in those markets, whilst Ireland’s problems are well documented.

Putting a wet finger up in the cold early winter air to offer you a prediction for 2011 is a mugs game and one which for the moment I will pass on, but many clients feel that the UK has many of the fundamentals in place to deliver a slow growth economy and improve upon previous year’s performances.

If you would like to talk with one of the Directors about how InterSearch in the UK can work with you then please contact us at www.intersearchuk.com

So just what is the point of a PSL?

The Preferred Supplier List (PSL) has been around in one form or another for as long as anyone in this office can recall - and that’s actually quite a long time!

Over the years InterSearch in the UK has been on a few and come off a few, both through clients and our own choice. Interestingly there is a vast difference between those sectors where all the companies seem to have them and others where they are few and far between. The pharmaceutical sector falls very firmly in the former camp and making in-roads into these companies appears on the surface nigh on impossible,

My colleague who works in the sector has found that once you delve a little deeper invariably there is a difference of opinion between the line managers who are becoming increasingly frustrated by their roles being unfilled, whilst those charged with recruitment refuse to go outside of the PSL, which patently isn’t delivering the expected results. The subsequent request to us to “just send us some CV’s” is met with a polite decline.

So, back to the original question; What is the point of the PSL?

The simple answer in most cases seems to be cost. We were recently asked to complete a long PSL application by one of Europe’s largest distribution/logistics firms that focused solely on lowest cost without a single reference to delivery methods, quality standards or relationships between our two firms.

For many companies they are a great idea and if created and managed properly they can work to the benefit of both parties, but equally many companies have scrapped them and decided to focus on closer less formal and more successful relationships with their search firms.

If you are interested in talking with any of the heads of our practice groups then please contact us at www.intersearchuk.com

January’s snow news!

As we finish the first week of the New Year buried in snow, the big question on every businesses lips is – just what does 2010 hold for us all?

Now, I’m no Mystic Meg but on the basis that surely it cannot get any worse (can it?) then the early signs must portray a more positive outlook. Talking with other recruiters we believe that we have all seen the end of corporate slash and burn as businesses trim staffing levels as heavily as possible to leave themselves lean and mean and in survival mode.

The early consensus amongst many of us is that we saw some initial indicators of economic life in early November as clients started asking us to meet with them and discuss not just single position assignments, but on a number of occasion’s assignments for multiple roles.

However, before we all start jumping up and down with glee and popping the champagne corks, I’d like to add a quiet note of caution. The tenders are still all in client discussion and have yet to be signed off. We haven’t lost them, but we haven’t yet won them. Clients are naturally cautious beings and are waiting to see which way the economic wind blows. The assignments will go live; we simply don’t know when!